Frequently Asked Questions (FAQ)

What is the countertop hole size for this 2-in-1 soap dispenser faucet??

Recommended countertop cutout diameter:Φ32 mmAll standard wash basins are compatible. The installation method is countertop-mounted, requiring no special tools—simply follow the instructions provided. For detailed installation videos or PDF manuals, please contact customer service.

Is it safe for use in humid bathroom environments? What is the warranty period?+

This product has passedIPX4 Waterproof Rating TestThe unit features waterproof connectors and a modular design, effectively resisting everyday moisture and splashes. The mechanical structure has passed 500,000-cycle endurance testing, and offers1-Year Free Warranty + 5-Year Quality GuaranteeGIBO’s after-sales policy ensures long-term, stable performance.

Is it battery-powered or mains-operated? How long does the battery last?+

SupportDual power supply: DC 6V (4 × AA alkaline batteries) and AC 220VIn DC battery mode, the standby power consumption is ≤30 μA. Based on a usage frequency of 100 cycles per day, the estimated battery life is approximately12 monthsWhen the battery level drops below 4.6V, the LED indicator flashes to prompt replacement, ensuring no unexpected power loss.

Is the sensor detection range adjustable? Will it cause false triggering on small basins?+

SupportRemote-controlled sensor detection range adjustmentFor small wash basins or undercounter basin installations, the default sensor detection range can be reduced from 16 cm via remote control5-8 cmeffectively preventing accidental water dispensing caused by clothing brushing against the sensor during handwashing. The front, side, and top (soap dispensing) detection windows can each be adjusted independently.

What types of hand soap are compatible with the Liquid Soap Dispenser? Is the dispensing volume sufficient?+

The bottle capacity is500 ml, Recommended for UseFoaming hand soap, dishwashing liquid, or medical-grade disinfectant gelSingle sensor-activated soap dispensing volume is1.2 ml Foammeets the standard dosage for the seven-step medical handwashing method. Compared with traditional pump bottles, it reduces soap consumption by approximately 30%, allowing each bottle to deliver over 400 uses.